PulseOn Consumer Support
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Download extended user guide (ENG)
Lataa laaja käyttöopas (FIN)
What is the correct position to wear the PulseOn device?
How tight the strap should be?
How can I record laps with PulseOn?
What is the strap of PulseOn made of?
What is the battery life of PulseOn device
See all 14 articles
The application is ‘frozen’ after I took it in use, I can’t do anything in the app.
How can I start an event?
How can I close the application?
Can I export PulseOn data or upload it to cloud?
The app does not record distance for me?
See all 7 articles
Usage Situations / Different Sports or Activities
For which sports PulseOn was designed for?
Is PulseOn suitable for swimming?
Is PulseOn suitable for gym training or racket sports?
A traditional chest belt tends to move or fall off when I do high impact sports, will PulseOn work for me?
Is the device suitable for monitoring HR at sleep?
The device does not react at all, not even to charging
Pairing problem. My application does not synchronize with the device?
iOS Pairing problem: My PulseOn device shows pairing screen, but nothing happens?
My Fitness Level estimate seems inaccurate. What should I do?
I can’t get Fitness Level to be estimated with my iPad/tablet. What should I do?
See all 9 articles
Which languages are supported? / Country settings
How is PulseOn's heart rate performance compared to traditional heart rate chest straps and competing optical devices?
How Does PulseOn Differentiate from the Activity Trackers?
How does PulseOn differentiate from the Apple Watch/Samsung Gear Fit/etc?
The competition (like TomTom) can have more features including GPS, more waterproof etc. for only a bit higher price. Why should I choose PulseOn?
See all 26 articles
Do you have any plans to release a windows phone version of the app?
I have a really dark skin (black), will that affect how PulseOn works?
I have a really pale skin (white), will that affect how PulseOn works?
I have a really hairy skin, will that affect how PulseOn works?
Can I get a wall charger, there was none in the box?
See all 11 articles